Terms & Conditions (As of July 2023)

1.         WHO WE ARE

We are Door2Door Gaming Limited, registered with the company number: 15023850 at the registered address: 167-169 Great Portland Street, 5th Floor, London, W1W 5PF (“D2D” or “Us” or “We” or “Our”) and our trading name is Door2Door Gaming.

2.         WHAT WE DO

Subject to the Terms and Conditions (“T&Cs”) herein, We provide to our customers (“You” or “Your”) on a non-transferable and non-exclusive basis, the following:

(a)       the provision of a Package;

(b)      a Gamemaster to host the Event; and

together the “Services” as detailed in the Quote.

3.         DEFINITIONS

For the purposes of the Agreement, defined terms shall have the meaning given to them as below or elsewhere in the T&Cs:  

“Booking” means the agreement by You to retain Us for the provision of Services as evidenced by You accepting the T&Cs by agreeing to the Quote.

“Cancellation” means the written or verbal request by You to Us, to not proceed with the Services.

“Catchment Area” means London, Bedfordshire, Berkshire, Buckinghamshire, Essex, Hampshire, Hertfordshire, Oxfordshire and Surrey.

“Cost” means the agreed price for the Services, as detailed in the Quote and in the Invoice.

“DBS” means the Disclosure and Barring Service.

“Deposit” means the £99 required to secure your booking. The balance will be due on the day before the event. If there is Damage to any of our equipment, We shall add this cost to a final invoice. 

“Duration” means the period between the start and end time during which the Services are provided as detailed in the Quote for the Event.

“Event” means the occasion for which the Services are being provided.

“Gamemaster” means a D2D party host who will set-up the Package, clear away the Package, supervise the Event and assist with the gaming experience for the Duration of the Event.

“Invoice” means the document We send to you prior to the date of the Event detailing the Cost to be paid before or on the Event day by You.

“Package” shall mean the stipulated games, list of gaming equipment and any gaming prizes provided to You in the Quote from Us.

“Quote” means the document We shall provide to You prior to a Booking. Such Quote shall detail the estimated Cost for the provision of Services and further details of the scope of the Services to be provided including Bespoke Features, if applicable.

4.         THE AGREEMENT

By accepting the Quote for the Services, You agree to the T&Cs.

For the avoidance of doubt, the Quote should be read in conjunction with the T&Cs and are incorporated by reference into this Agreement, so that acceptance of the Quote constitutes acceptance of the T&C.

The date on which the contents of the T&Cs bind both Us and You (“Effective Date”) shall be the date on which the Quote is accepted.

5.         PAYMENT OF DEPOSIT

(A)      A Deposit of £99 is required to secure your booking. This can be paid using our online booking service or on the telephone. All deposits are non-refundable.

(B)      The Deposit will secure your booking and act as part payment for the Package with the balance due the day before the Event. For the purposes of the Deposit, Damage shall have the meaning given in section 7.(B).

6.         PAYMENT OF COST

(A)      Prior to the date of the Event, You shall receive a link to pay the balance Cost for the Services.

(B)      Payment is to be made anytime prior to the Event day.

(C)     If You wish to add an additional 30 mins to a standard Children’s Birthday Party Package You will be charged £50. For an additional hour You will be charged £100. For any additional time over and above 2.5 hours, you will incur bespoke package rates which are £100 per 30 mins.

7.         YOUR LIABILITY

(A)      You:

(i)        agree to take responsibility for the people at the Event that are to be users of the Service (the “Gamers”) and agree to ensure at least one responsible adult (over the age of 21 years) will be present for the Duration of the Event where Gamers are under the age of 21;

(ii)       agree to be responsible for the uninterrupted and safe delivery of electricity to the electrical outlets provided for the delivery of the Services; and

(iii)     if required, confirm that the Event Venue has access to the internet. 

(iv)     agree to ensure there is enough space for us to set up your gaming area. If you need to confirm how much space is required please contact Us.

(v)     We require a parking space near to the entrance. If parking near to the entrance isn’t available, and/or the gaming area is not on the ground floor, but on a floor higher or lower we will charge an additional £20 to cover time and labour costs. If a parking permit is required, please provide this on the day. If parking fees apply, this will be added to your booking or shared as an updated invoice after the event. Our vans are ULEZ compliant, however if Congestion Charges apply in your area, we will add this cost to a final invoice.

(vi)    Our packages specify the number of gamers we will accommodate. If on the party day there are additional gamers, we will charge £10 per person and invoice you after the event. You are entitled to upgrade your package at any time to include an extra screen if you wish, subject to availability.

(B)      If any of the items in the Package or other equipment or themed items of any nature provided as part of a package are damaged or broken by people at the Event or by any other incident caused by people, animals or otherwise including electrical issues with your electrical sockets (together “Damage”), You are liable to Us for the cost of replacement.

(C)      You are liable for the failure to pay Invoices. If You do not pay the Cost by the stipulated time, You are in breach of this Agreement and We reserve the right to take legal action to recover what is due to Us with interest accruing at the rate of 8% on the amount of Cost outstanding from the date payment fell due, up to the date of actual payment to Us by You.

(D)       If your package includes Virtual Reality (VR) Headsets, you acknowledge that VR headsets come with age guidance and potential risks associated with their use.

(i) Age Guidance: You are aware that VR headset manufacturers typically recommend their use by individuals above a certain age due to potential health and safety concerns. You certify that all gamers meet or exceed the recommended age for the VR headset they will be using.

(ii) Potential Risks: You understand that using VR headsets may cause discomfort, dizziness, nausea, or other adverse effects in some individuals. Your child may experience these effects and agree to monitor their well-being closely.

(iii) Physical Environment: You will ensure that gamers use the VR headset in a safe and suitable physical environment free from obstacles or hazards that could cause injury.

(iv) Limitation of Liability: You agree to hold harmless Door2Door Gaming Ltd of the VR headset and any associated parties from any claims, damages, or liabilities arising from my child's use of the device.

8.         OUR LIABILITY

(A)      For the avoidance of doubt, We take no responsibility for the games and gaming equipment which are created and manufactured by third-party providers, or other third parties retained for regulatory checks (“Third-Party Providers”). Furthermore, D2D does not evaluate, recommend, or endorse any games or gaming equipment in a Package.

(B)      We are only responsible to You for foreseeable loss and damage caused by Us. We are not responsible for any loss or damage that is not foreseeable. Loss or damage is foreseeable if either it is obvious that it will happen or if, at the time you accepted the T&Cs, We do not exclude or limit in any way our liability to you where it would be unlawful to do so. This includes liability for death or personal injury caused by our negligence or the negligence of our employees, agents, or subcontractors or for fraud or fraudulent misrepresentation.

(C)      We will not be liable for damage that you could have avoided by following our Responsible Gaming Terms.

9. PHOTOGRAPHS & SOCIAL MEDIA 

You consent to images, videos & content taken by Door2Door Gaming Ltd of the setup for marketing purposes. We do not share pictures of minors without parental/carer consent. If you choose not to have these pictures shared on social media or our website then please notify us.

DISCLAIMER

SAVE AS OTHERWISE PROVIDED IN THE T&Cs, THE SERVICES ARE PROVIDED "AS IS" AND ON AN "AS AVAILABLE" BASIS, WITHOUT WARRANTIES OR CONTRACTUAL CONDITIONS OF ANY KIND FROM US OR ANY THIRD-PARTY PROVIDERS, EITHER EXPRESS OR IMPLIED.

TO THE EXTENT PERMITTED BY LAW, WE DISCLAIM ALL WARRANTIES EXPRESSED, IMPLIED, OR STATUTORY, INCLUDING, BUT NOT LIMITED TO, IMPLIED WARRANTIES OF MERCHANTABILITY, SATISFACTORY QUALITY, FITNESS FOR A PARTICULAR PURPOSE, RELIABILITY, AVAILABILITY, ACCURACY, LACK OF VIRUSES, QUIET ENJOYMENT, NON-INFRINGEMENT OF THIRD-PARTY PROVER RIGHTS, OR OTHER VIOLATION OF RIGHTS.

NO ADVICE OR INFORMATION, WHETHER ORAL OR WRITTEN, OBTAINED BY YOU FROM US SHALL BE DEEMED TO ALTER THIS DISCLAIMER, OR TO CREATE ANY WARRANTY OF ANY SORT FROM US.

WITHOUT LIMITING THE FOREGOING, WE DO NOT WARRANT THAT ACCESS TO THE GAMES OR FUNCTION OF GAMING EQUIPMENT WILL BE UNINTERRUPTED OR ERROR-FREE, OR THAT DEFECTS, IF ANY, WILL BE CORRECTED.

THE SERVICES ARE PROVIDED FOR ENTERTAINMENT PURPOSES ONLY. WE MAKE NO REPRESENTATIONS, WARRANTIES OR GUARANTEES, WHETHER EXPRESS OR IMPLIED, THAT ANY INFORMATION OR MARKETING MATERIALS PROVIDED ARE ACCURATE, COMPLETE OR UP TO DATE.

THE GAMES HAVE NOT BEEN DEVELOPED TO MEET YOUR INDIVIDUAL REQUIREMENTS. PLEASE CHECK THAT THE GAMES AND THE SERVICES (AS DESCRIBED IN THE QUOTE) MEET YOUR REQUIREMENTS.

WE ARE NOT RESPONSIBLE FOR EVENTS OUTSIDE OUR CONTROL. IF OUR PROVISION OF THE SERVICES IS DELAYED BY AN EVENT OUTSIDE OUR CONTROL THEN WE WILL CONTACT YOU AS SOON AS POSSIBLE TO LET YOU KNOW AND WE WILL TAKE STEPS TO MINIMISE THE EFFECT OF THE DELAY. PROVIDED WE DO THIS WE WILL NOT BE LIABLE FOR DELAYS CAUSED BY THE EVENT.

9.    PRIVACY

Under data protection legislation, we are required to provide you with certain information about who we are, how we process your personal data and for what purposes, along with your rights in relation to your personal data and how to exercise them. This information is provided in our Privacy Policy. It is important that you read this information.

10.     COMMUNICATION AND NOTICES

(A)      You can contact Us by phone on 0203 576 3668, text or WhatsApp Business on 07438 097 174 or send Us an email at info@Door2DoorGaming.co.uk

(B)      If We need to contact You, We will do so by email, by phone, text, WhatsApp Business or by pre-paid post, using the contact details You have provided to Us and using your preferred means of communication.

(C)      Notices under this Agreement may be served by email by Us to You or by You to Us.

11.     REGULATORY

(A)      We may undertake an age and identity verification process, and perform background checks for purposes such as the detection and prevention of fraudulent activities or source of funds and the detection and analysis of activity suspected as related to anti-money laundering or terrorism financing. We are under no obligation to advise you that such due diligence, verification, investigation and/or on-going monitoring is taking place. Such activities may include the use of specific Third-Party Providers who perform requisite checks as required, from publicly available information. If such due diligence, verification, investigation, or on-going monitoring raises issues of concern, we may not provide Services to you.

(B)      Whilst We hope the Services We provide to You meet or exceed expectations and feedback is positive, We appreciate You may, in some cases, wish to submit a complaint. In the unfortunate case You wish to submit a complaint, You may call Us on 07438 097 174 or send Us an email at info@Door2DoorGaming.co.uk

12.     CANCELLATION AND TERMINATION

(A)      By paying a Deposit you adhere to our T&Cs. Deposits are non-refundable. If you decide to pay the full Package price ahead of your booking and later decide to cancel, this payment is also non-refundable.

(B)      We may terminate this Agreement at any time from the Effective Date up to 7 calendar days before the date of the Event by sending You a written notice by email in accordance with section 10.(C).

13.     TRANSFERS

(A)      We may transfer Our rights and obligations under the T&Cs to another organisation. We will always tell You in writing if this happens and We will ensure that the transfer will not affect Your rights under the Agreement.

(B)      You will need Our written consent to transfer your rights to someone else.

14.     AMENDMENTS

We may need to change the T&Cs to reflect changes in law or best practice or to deal with additional features which we introduce.

Where possible We will give you at least 10 calendar days’ notice of any change by sending you an email or text with details of the change or notifying you of a change for any existing Agreement. If you do not accept the notified changes, We will not be able provide the Services.

15.     FORCE MAJEURE

We are not responsible for any events beyond our reasonable control. Such events might include internet network failures, malfunctions to games or gaming equipment, or war, terrorist activity, riots, malicious damage, fire, flood, storm, nuclear accident or compliance with any new law or governmental order, rule, regulation, or direction.

We may also suspend or cancel the Services or any part of the Services if, despite making reasonable efforts to do so, we are not able to provide that part of the Services to you as a result of events beyond our reasonable control.

For the avoidance of doubt, if We are delayed due to transportation reasons (which are in or out of our control) or due to sickness, we commit to refunding you the Deposit in full and You will not be charged for any Cost and any subsequent Booking will not require You to pay a Deposit.

16.     INTELLECTUAL PROPERTY RIGHTS

You have no intellectual property rights in the games or the Services other than the right to use the games and obtain the Services in accordance with the T&Cs.

17.     NO RIGHTS FOR THIRD PARTIES

This Agreement does not give rise to any rights under the Contracts (Rights of Third Parties) Act 1999 to enforce any term of this Agreement.

18.     GOVERNING LAW

The T&Cs are governed by English law and You submit to the exclusive jurisdiction of the English courts.

19.     ENFORCEABILITY

If an English court finds part of this Agreement illegal, the rest of the Agreement will continue to be in full force and effect.

Each of the sections and related paragraphs and sub-paragraphs of the T&Cs operate separately. If an English court or relevant authority decides that any paragraph or sub-paragraph of a section is unlawful, the remaining paragraphs and sub-paragraphs of the section will remain in full force and effect.

Even if We delay in enforcing this Agreement, We can still enforce it later. If We do not insist immediately that You do anything You are required to do under the T&Cs, or if we delay in taking steps against You in respect of your breach of this Agreement, that will not mean that You do not have to do those things and it will not prevent Us taking steps against You at a later date.

20.     ACCEPTANCE

You agree that by paying a deposit you agree to the T&Cs.